Here are some of the frequently asked questions. To give you the best customer experience, your feedback is strongly encouraged. If you have any questions, please send us an e-mail to: info@Distoire.com
Q. How long does it take before my items arrive?
It usually takes 3 to 10 business days for all orders to be received. Shipping times vary from product to product; based on demand and shipping location.
Q. How long does it take to receive a tracking number?
It usually takes 2-3 business days.
Q. Where can I place an order?
You can place an order from any country, we ship worldwide.
Q. Can I Return my products and How much cooling-off time do I have?
You can return your products at any time after receipt. The reflection period is 30 days. You receive your money in your account or will be added as a balance on your credit card depending on your payment method. For more information and conditions, see our return policy at the end of each page.
Q. Is shipping really FREE?
Yes, shipping is free worldwide for most items. Shipping within the Netherlands and Belgium is free for every item.
Q. Where is your company located?
Our company is located in 2513, The Hague, the Netherlands
Q. In which currency will I be charged?
We process all orders in euros. You can choose the valuta you want to see the prices in.
Q. Do I receive a confirmation number when I place my order?
Yes, all customers receive an order number after they have placed their orders. Please contact us if you have not received an email or text within 24 hours.
Q. Who can I contact if I have a problem with my order?
All questions can be forwarded to firstname.lastname@example.org. Your question is usually answered within 24 hours.
Q. How can I pay?
We accept all reliable payment methods: Credit card, Stripe, Shopify Payments, Ideal, Paypal and more.
Q. Is Checkout on this site safe and secure?
You can be absolutely certain that all purchases are safe here.
Q. If I enter my e-mail address, do you sell my data?
We do not sell information to our customers. Emails are strictly for follow-up and to send newsletters of our promotions and discount coupons for discounts.